Privacy Policy

Effective Date: 18-Nov-2024

Munger Municipal Corporation (“MMC”) values your trust and is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you interact with any of our Services, including but not limited to websites, web applications, mobile applications, and other digital platforms (collectively referred to as “Services”). By using MMC’s Services, you agree to the practices outlined in this policy.

  1. Information We Collect

We may collect various types of information depending on how you interact with our Services.

1.1 Personal Information:

This includes data that can identify you as an individual, such as:

  • Full name, address, email address, and phone number.
  • Identity details like Aadhaar number, voter ID, or other government-issued identification (when required for specific services).
  • Payment details (e.g., card information, UPI IDs) for transaction purposes.

1.2 Non-Personal Information:

This includes information that cannot directly identify you:

  • Browser type, device type, and operating system.
  • IP address and geolocation data.
  • Date, time, and duration of interactions with our Services.

1.3 Usage Data:

We collect data on how you use our Services, such as:

  • Pages viewed and features accessed.
  • Grievances or service requests submitted.
  • Payment histories and status of transactions.

1.4 Cookies and Tracking Technologies:

Cookies and other tracking tools are used to enhance user experiences. These may include:

  • Session cookies for maintaining your login state.
  • Analytics cookies for understanding user behavior.
  • Preference cookies to store your settings and preferences.

You can manage or disable cookies through your browser settings.

  1. How We Use Your Information

We use the information collected for purposes including, but not limited to:

2.1 Service Delivery:

  • Facilitate online payment of municipal dues, taxes, and utility bills.
  • Process and resolve citizen grievances.
  • Provide personalized updates and notifications.

2.2 Service Improvement:

  • Analyze usage patterns to improve user experience.
  • Conduct user satisfaction surveys.
  • Identify and resolve technical issues.

2.3 Communication:

  • Respond to inquiries and requests.
  • Notify users of updates, changes to policies, or new features.
  • Send alerts related to deadlines, emergencies, or municipal notices.

2.4 Legal and Compliance Purposes:

  • Comply with legal obligations and enforce municipal laws.
  • Prevent unauthorized activities, including fraud and abuse.
  1. How We Share Your Information

We do not sell or rent your personal information. However, we may share it under specific circumstances:

3.1 With Third-Party Service Providers:

We may share your information with vendors and partners who assist us in delivering our Services, including:

  • Payment processors for transactions.
  • Cloud storage providers for secure data management.
  • IT service providers for maintenance and support.

3.2 With Legal Authorities:

We may disclose information if required by law, regulation, or legal processes, or to:

  • Protect the rights and safety of MMC or others.
  • Prevent fraud, misuse, or illegal activities.

3.3 With Your Consent:

If a specific service requires sharing data with third parties not covered above, we will obtain your explicit consent beforehand.

  1. Data Retention and Storage

4.1 Retention Period:

  • Personal data is retained only as long as necessary for the purposes outlined in this policy.
  • Transaction data is retained for compliance with tax and financial regulations.
  • Data submitted as part of grievances or service requests is stored until the resolution is confirmed or as required by law.

4.2 Storage Locations:

  • Data may be stored on servers located within India or other countries where our service providers operate.
  • We ensure that data stored overseas complies with applicable privacy laws.

4.3 Security Measures:

  • Data is protected using encryption during transmission and storage.
  • Access to personal data is restricted to authorized personnel only.
  • Regular security audits and updates are conducted to address vulnerabilities.

Despite these measures, no system is entirely secure. Users are advised to protect their account credentials and notify us of any unauthorized access.

  1. Your Rights

5.1 Access and Update:

You have the right to access your personal information stored with us and request updates or corrections to inaccuracies.

5.2 Delete or Restrict Use:

  • You can request deletion of your personal data, subject to legal obligations.
  • You can restrict certain types of data processing.

5.3 Withdraw Consent:

You may withdraw your consent for data collection at any time, though this may limit your access to certain features.

5.4 Data Portability:

Where feasible, you may request that your data be transferred to another service provider.

  1. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect data from minors without parental or guardian consent. If you believe a minor has provided us with personal data, please contact us to request its removal.

  1. Third-Party Services and Links

Our Services may include links to third-party websites or services. MMC is not responsible for the privacy practices of these entities. Users are encouraged to review their respective privacy policies.

  1. Updates to This Privacy Policy

MMC reserves the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or technology. Updates will be posted on our platforms, and users are encouraged to review the policy periodically.

  1. Contact Information

For questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact:

Munger Municipal Corporation
BHAGAT SINGH CHOWK ROAD, NEAR TELEPHONE EXCHANGE,
MUNGER, BIHAR – 811201
Email: munger.ulb.it@gmail.com