Terms of use

Effective Date: 18-Nov-2024

Welcome to the Munger Municipal Corporation (“MMC”) digital ecosystem. These Terms of Use (“Terms”) govern your access and use of MMC’s software platforms, including but not limited to websites, web applications, mobile applications, and other digital services (“Services”). By accessing, browsing, or using our Services, you agree to comply with these Terms. If you disagree with any part of these Terms, please refrain from using our Services.

  1. Scope of Services

MMC provides a range of digital tools and resources aimed at enhancing the municipal experience for residents and stakeholders. These include:

  • Online portals for bill payments, service requests, and grievance redressal.
  • Mobile and web applications for accessing municipal updates, services, and notifications.
  • Public information hubs offering notices, announcements, and reports.
  • Communication channels for feedback and interaction with MMC officials.

MMC reserves the right to expand, modify, or discontinue any Service at its discretion, with or without notice to users.

  1. Acceptance of Terms

By using the Services, you acknowledge that:

  1. You have read, understood, and agreed to be bound by these Terms.
  2. You are of legal age and have the capacity to enter into binding agreements.
  3. You will comply with all applicable laws and regulations while using the Services.

If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

  1. User Responsibilities

3.1 Account Registration and Maintenance:

  • You may be required to register for an account to access certain Services.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

3.2 Information Accuracy:

  • You agree to provide accurate, current, and complete information when registering or submitting requests.
  • You are solely responsible for the accuracy of any data or documents uploaded to our systems.

3.3 Prohibited Activities:
You agree not to:

  • Use the Services for any unlawful, harmful, or fraudulent purposes.
  • Impersonate any person or entity or falsely represent your affiliation with MMC.
  • Disrupt or interfere with the operation of the Services, including hacking, spamming, or introducing viruses.
  • Harvest or collect personal information of other users without consent.

3.4 Third-Party Integrations:
Certain features of our Services may involve third-party software or APIs. By using such features, you agree to comply with the terms and policies of those third parties.

  1. Intellectual Property Rights

4.1 Ownership:
All content provided through MMC Services, including but not limited to text, graphics, software, logos, and designs, is the intellectual property of MMC. These are protected under applicable copyright, trademark, and other intellectual property laws.

4.2 Usage Rights:

  • You may access and use the Services solely for personal or authorized municipal purposes.
  • Unauthorized use, reproduction, modification, or distribution of any content is strictly prohibited.

4.3 Feedback:
If you provide feedback, suggestions, or ideas about our Services, you grant MMC a non-exclusive, royalty-free, perpetual license to use, modify, and distribute such feedback.

  1. Data Collection and Privacy

Your use of the Services is subject to MMC’s Privacy Policy, which outlines how we collect, store, use, and share your data. By using the Services, you consent to our data practices. Key points include:

  • Collection of personal data for service delivery and operational purposes.
  • Use of non-personal data for improving user experiences.
  • Sharing data with third parties only as required to facilitate Services.

For detailed information, please refer to our Privacy Policy.

  1. Service Availability and Modifications

6.1 Service Continuity:
MMC strives to ensure uninterrupted access to the Services. However, we do not guarantee availability, reliability, or error-free functionality at all times.

6.2 Updates and Modifications:

  • MMC may update the Services, introduce new features, or remove existing ones.
  • MMC reserves the right to suspend or terminate access to Services for maintenance or operational reasons.

6.3 User Notifications:
Reasonable efforts will be made to notify users of significant changes to the Services, although MMC is not obligated to provide advance notice in all cases.

  1. Limitation of Liability

To the fullest extent permitted by law:

  • MMC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our Services.
  • MMC is not responsible for any losses resulting from user-provided information, unauthorized access, or third-party actions.

Users are advised to use the Services responsibly and ensure proper safeguards for their data and devices.

  1. Termination of Access

8.1 Termination by User:
You may discontinue use of the Services at any time by ceasing access and removing associated applications from your devices.

8.2 Termination by MMC:
MMC reserves the right to suspend or terminate your access to the Services if:

  • You violate these Terms.
  • Your actions pose risks to the integrity of MMC’s systems or other users.
  1. Third-Party Services and Content

Our Services may contain links to third-party websites or integrations with third-party applications. MMC does not control or endorse these external entities and is not responsible for their content, privacy practices, or policies.

Users are encouraged to review the terms and policies of any third-party service they interact with through MMC Services.

  1. Changes to Terms

MMC may update these Terms from time to time to reflect changes in our practices, technologies, or legal obligations. Any updates will be posted on our platforms, and continued use of the Services signifies acceptance of the revised Terms.

  1. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or related to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in [City/State].

  1. Contact Us

For questions, feedback, or concerns about these Terms or the Services, please contact:

Munger Municipal Corporation
BHAGAT SINGH CHOWK ROAD, NEAR TELEPHONE EXCHANGE,
MUNGER, BIHAR – 811201
Email: munger.ulb.it@gmail.com